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November 16, 2006

CSIRO wins landmark WLAN lawsuit against Buffalo, more to come?

Filed under: CSIRO,aussie,australia,buffalo,dell,hp,intel,landmark,lawsuit,microsoft,netgear,patent,sue,wifi — Darren Murph @ 10:14 pm

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The same folks who brought us fire-proof plastic, air guitar clothing, and wireless air hockey apparently delivered a lot more of the WiFi technology we all utilize daily than was previously recognized. Australia’s Commonwealth Scientific and Industrial Research Organization has won a landmark case against Buffalo Technology, “under which it could receive royalties from every producer of WLAN products worldwide.” US patent 5487069 — which “encompasses elements of the 802.11a/g wireless technology that is now an industry standard” — was granted to the body back in 1996, and has subsequently been utilized in seemingly every piece of wireless kit ever since. Considering their recent victory, CSIRO’s pending cases against Intel, Dell, Microsoft, HP, and Netgear definitely have roots now, and if judges continue to rule in the Aussies’ favor, the big boys could be shelling out “hundreds of millions of dollars” in back pay to cover their wrongs. Ruh roh.

[Thanks, Phil]

 

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BOLD MOVES: THE FUTURE OF FORD A new documentary series. Be part of the transformation as it happens in real-time

Office Depot Featured Gadget: Xbox 360 Platinum System Packs the power to bring games to life!

September 30, 2006

Dell starts up their free recycling program

Filed under: Apple,dell,greenpeace,recycle — Paul Miller @ 10:18 pm

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Announced back in June, Dell’s new free recycling program is now live, meaning you can recycle any Dell product at no cost to you, without any of those pesky requirements to buy a new Dell machine in the process. All you’ve gotta do is head on over to their site, print out your free shipping voucher, pack and ship your obsolete Dell product and then throw a little environmentally-friendly party for your environmentally-friendly bad self. We can’t say even a program like this could get Apple off the Greenpeace naughty list, but it seems worth a shot — Dell’s just making y’all look bad.

[Via Slashdot]

 

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SPONSORED BY: BOLD MOVES: THE FUTURE OF FORD A new documentary series. Be part of the transformation as it happens in real-time.

September 28, 2006

Over 500,000 IBM / Lenovo laptop batteries subject to recall

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Hooray, Lenovo has joined the battery recall party! For those of you keeping score at home, that brings the number of manufacturers to five, including Apple, Panasonic, Toshiba and Dell. The recall, anounced today, affects nearly 170,000 batteries in the US, and over 350,000 additionally worldwide, according to the US Consumer Product Safety Commission. The USCPSC also says that the recall was triggered by Lenovo’s confirmation of the battery that exploded at LAX a few weeks ago and that this latest battery recall affects the following ThinkPad notebook computers “sold between February 2005 and September 2006: T Series (T43, T43p, T60); R Series (R51e, R52, R60, R60e); and X Series (X60, X60s).” Furthermore, Lenovo has put out a press release stating: “Additionally, since these batteries can also be used with ThinkPad T4x Series or ThinkPad R5x Series systems, customers who ordered an extra battery or received a replacement battery for any ThinkPad T4x or ThinkPad R5x Series notebook PC between February 2005 and September 2006 may also have a battery subject to recall.” Now, Alan Cox’s exploded ThinkPad 600 isn’t part of the list, which leads us to believe that this isn’t the last we’ve heard about Sony’s exploding battery fiasco.

Read – US Consumer Product Safety Commission

[Thanks, JJL]

 

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SPONSORED BY: BOLD MOVES: THE FUTURE OF FORD A new documentary series. Be part of the transformation as it happens in real-time.

September 24, 2006

Virgin Atlantic revises complete Dell, Apple laptop ban

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Virgin Atlantic has altered its sweeping policy of banning all Inspiron, Latitude, iBook, PowerBook, MacBook and MacBook Pro batteries from its flights, saying “If the battery is identified as being from the affected batch as identified by Apple and Dell, the battery must be removed. In cabins where the seats are fitted with In Seat Power Supplies, leads/adapters will be offered. Where no ISPS is provided or no laptop leads/adapters are available, the use of these affected laptops is prohibited.” No word yet on whether Qantas or Korean Air has gotten the memo that it doesn’t need to forbid every Dell laptop under the sun on their flights as well. But we’ve yet to hear of airlines banning Panasonic, Toshiba, and IBM laptops — something that may be coming sooner than you think, if someone doesn’t figure out pretty fast what the devil is going on.

 

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SPONSORED BY: BOLD MOVES: THE FUTURE OF FORD A new documentary series. Be part of the transformation as it happens in real-time.

September 15, 2006

Virgin bans Dell, Apple batteries on flights

Filed under: Apple,BatteryRecall,Sony,VirginAtlantic,battery recall,dell,virgin atlantic — Paul Miller @ 9:21 am

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Hoo boy, the fun just doesn’t end with this little Sony/Dell/Apple battery fiasco, does it? Virgin Atlantic is now the third airline to take issue with Sony’s exploding batteries, and is playing it safe by requiring the removal of batteries from all Inspiron, Latitude, iBook, PowerBook, MacBook and MacBook Pro laptops. Of course, that includes a wide swath of laptops that aren’t affected at all by the recall, but them’s the breaks. Virgin was gracious enough to allow laptop use without a battery — if you’re lucky enough to sit close enough to an in-seat power supply — but otherwise users of two of the most popular brands in laptops had better bring a book or prepare to acquaint themselves well with a few in-flight magazines.

 

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SPONSORED BY: BOLD MOVES: THE FUTURE OF FORD A new documentary series. Be part of the transformation as it happens in real-time.

September 12, 2006

The wait is over: Dell launches AMD desktops

Filed under: Core2Duo,Xps210,amd,athlon,c521,core 2 duo,dell,dimension,e520,e521,xps 210 — Paul Miller @ 7:05 pm

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Dell sure dragged it out long enough, but they’ve finally gone official on four new desktops, two of which hold those elusive — at least for Dell — AMD Athlon 64 X2 dual-core chips. Privy to the Athlon action are two new Dimension models, the E521 and C521 (pictured), while the new XPS 210 and Dimension E520 fight for truth, justice and the American way, Intel Core 2 Duo style. The E520 and E521 sport all the usual options, including ATI and NVIDIA graphics, dual TV tuners and dual HDDs. As for processors, the E521 can handle anything from AMD Sempron to Athlon 64 X2, while the E520 covers Pentium D and Core 2 Duo processors. Oddly, the E521 only sports one PCI slot, compared to the E520′s two, but matches its Intel brother for slots otherwise, with room for a x16 PCIe and a x1 PCIe card. The C521 slims things down to about half the size of the E521, and lacks multiple disc drive and HDD bays, but still manages to match the E521 for PCIe/PCI action. Similarly, the XPS 210 keeps things small, with even less expandability, but measures a mere 1 foot tall. In other news, Dell is moving ahead with their retail strategy, and has plans for opening a New York store in early 2007.

Read – Dell launches AMD desktops
Read – Dell plans NYC store

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September 6, 2006

Dell Latitude D820 with Core 2 Duo reviewed

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Somehow those good ol’ boys down in Texas got sneaky on us — while we were busy getting ready for Labor Day, Dell went and updated the Latitude, Inspiron, and XPS series with Core 2 Duo chips. Laptop took the new bumped Dell Latitude D820 for a spin and wasn’t dissappointed. This spiffy new laptop topped the charts on the magazine’s MobileMark 2005 test with an all-time high score of 308. Further tests showed that the Core 2 Duo scored high marks when processing more information at a time, such as running a virus scan while ripping a CD: the Core 2 Duo machine scanned 15,446 items and ripped the CD in 8 minutes 32 seconds while the Core Duo scanned 2,579 items and ripped the same CD in 6 minutes 36 seconds. We’re still waiting to see if Apple will follow Dell’s lead — maybe that’s what’s happening next week in San Francisco?

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September 4, 2006

Dell XPS 700 reviewed and ripped apart

Filed under: Desktops,Gaming,Xps700,dell,review,towers,videogames,xps 700 — Donald Melanson @ 8:07 pm

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It’s not often that you read a review of a computer with a line like “You could kill someone with this thing,” but the folks at bit-tech.net got to write that gem in their look at Dell’s new gaming-oriented XPS 700, referring to the deadly-looking 3-millimeter thick piece of aluminum that forms the case’s side panel. Unfortunately, they weren’t as impressed with the system’s performance as they were with its decapitating potential, finding it decidedly lacking when put up against their comparable custom-built rig — although much of the blame seems to be pegged on the slow memory that Dell ships with the XPS. Still, they did find the system got most of the core elements right and delivered decent gaming performance at a reasonable price; given the cost of upgrades from Dell, though, they recommend going light on the memory and video card options when you order and swapping them out yourself when you get this sucker home.

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September 2, 2006

Dell stuffs Merom into two more, the Inspiron E1505 and E1405

Filed under: Core2Duo,core 2 duo,dell,e1405,e1505,merom — Paul Miller @ 7:25 pm

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No surprises here, but Dell is fleshing out their Core 2 Duo processor upgrades with two more Inspiron laptops, the E1505 and E1405. The cheapest of the cheap is a E1505 running a 1.66GHz T5500 processor for a mere $729 — after the $100 instant rebate — but speeds scale all the way up to the 2.16GHz T7400. The E1405 starts at $779 — again, with a $100 instant rebate — with the same range of processors. Other specs include a 60 or 120GB HDD, combo drive or DVD burner, and your pick of Intel 950 integrated graphics all the way up to a NVIDIA GeForce Go 7300 card with 256MB of memory. Both laptops also have an option for an 802.11n card, along with Bluetooth, and both still have a Core Duo option if you’ve got a hankerin’ for Yonah. All configurations should be available now or soon from the Dell store.

Read – Inspiron E1505
Read – Inspiron E1405

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August 25, 2006

Sony claims battery recalls will cost them $200m

Filed under: Apple,Sony,battery,dell,recall — Ryan Block @ 3:07 am

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In a brief but pointed statement by Sony, hygienically entitled “Statement Regarding Sony’s Support of Apple’s Recall of Lithium Ion Battery Packs Used in Apple Notebook Computers,” the mass manufacturer of defective batteries announced that the recalls we’ve been hearing so much about in the past few days are due to “microscopic metal particles in the recalled battery cells [that] may come into contact with other parts of the battery cell, leading to a short circuit within the cell. Typically, a battery pack will simply power off when a cell short circuit occurs. However, under certain rare conditions, an internal short circuit may lead to cell overheating and potentially flames.” Ok, got it, we’re with ‘em, especially on the bit where they announced they’re taking additional measures to ensure the safety of future batteries manufactured. So, howsabout putting a pricetag on all this carnage, eh? Well, between Apple‘s and Dell‘s six or so million units that are about to be recalled, it’s going to set Sony back between ¥20 and ¥30 billion, or in dollar terms, between $134.2 and $201.3 million (or in per-unit terms, that’s roughly $22 and $33 per battery). Now that, dear friends, is a spicy damned meatball.

P.S. -Ok, so howsabout that markup on those batteries? Even after shipping, support costs, and costs per unit, your $100-$150 battery is still only going to cost Sony as much as $33 per. As if we weren’t already angry enough.

[Thanks, Tim]

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August 24, 2006

Apple, Dell, Lenovo, HP working on battery manufacturing standards

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If there’s one thing this summer’s taught us, it’s that pleather is never a good idea during a heat wave. But if there’s two things this summer’s taught us, it’s that batteries are extremely combustible, and one company with a recent history of naughty mishaps can spoil a lot of peoples’ fun with some lithium-ion charged explosions. This is probably why Apple, Dell, Lenovo, HP, and other laptop manufacturers are planning to hold a summit in San Jose, California with the intent to tackle some of the issues associated with li-ion cells powering today’s portables, and to come to some agreement about standards for manufacturing processes and quality control. They and the rest of the OEM Critical Components Committee of the IPC-Association Connecting Electronics Industries are expected to lay the groundwork for such battery manufacturing standards with the hopes that no man or woman or child’s box shall ever again unexpectedly explode on their table, in their car, in their home, plane, pocket, or anywhere else for that matter. Gee golly, we are so stoked at the idea of our laptops not, like, totally burning down our home that you guys soo don’t even know.

[Via AppleInsider]

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August 23, 2006

Sony gets theirs: flaming Vaio brings the firefighters

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Exploding Dell laptops get all the press, but that doesn’t mean other honest, hardworking laptops can’t get their 15-minutes of fame if they play their pyrotechnics right. And who better than Sony to produce an exploding Vaio featuring one of their very own infamous power cells? Today’s story comes from Shawnee, Kansas where firefighters were called after the Vaio burst into flames twice. The first incident, which happened while the computer was idly charging, was quickly snuffed by its owner’s fire extinguisher, but after the laptop burst into flames a second time a few minutes later, the fire department was called in. By the time the firefighters arrived they found the persistent Vaio on the driveway out front, fully contained by the fire extinguisher and its soul already ascending up to laptop heaven. So what’s it going to be Dell, are you going to sit back and let Sony beat you at your own game, or do you have a triple explosion planned to take back the crown?

[Thanks, Jason Taylor]

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August 15, 2006

Dell facing slew of Chinese lawsuits over CPU switcheroo

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What a difference an “E” makes. Chinese owners of Dell’s Inspiron 640m laptop are apparently furious over the fact that the company misleadingly equipped their new machines with Intel’s Core Duo T2300E processor instead of the T2300 chip that had been advertised, and are lining up to sue over the alleged defrauding, according to news site China Daily. Since the only real difference between the T2300 and T2300E is the former’s support for Intel’s Virtualization Technology, the average consumer probably wouldn’t even be affected by the cheaper processor, but customers are still understandably peeved that they’re not getting all the functionality they paid for. The discrepancy was first discovered in early June by a single owner, who by way of an online bulletin board, learned that hundreds of other unhappy customers were afflicted with the same problem. The owner filed suit against Dell in late July after having apparently been rebuffed in an attempt to get the CPU swapped out (“”I tried to negotiate with Dell and simply asked them to change the CPU, but they said there was no difference between the two and it was unnecessary to change,” claims the owner); now 19 more customers have joined together for their own class-action suit, with many more waiting in the wings, according to lawyers handling the cases. For its part, Dell claims the mix-up stems from a failure to update its Chinese marketing materials, and has issued affected customers both an apology and an offer to refund the full price of returned machines — but at this point, that doesn’t seem to be enough for many of the folks involved. It’s unfortunate that it took a big public stink for Dell to own up to its mistake and attempt a resolution, but as with the just-announced, historic battery recall, this incident proves just how powerful a determined group of individuals can be.

Read- Chinese lawsuits [Via Ars Technica]
Read- Dell’s response

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August 14, 2006

Dell recalls 4.1 million batteries

Filed under: Explosions,battery,dell,laptop — Ryan Block @ 8:55 pm

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Details are still thin about the specific models affected by this latest battery recall, but it would appear Dell is working with the Consumer Product Safety Commission in recalling what’s been said to be “the largest safety recall in the history of the consumer electronics industry.” We’re talking 4.1 million units installed in Dell machines sold between April 2004 and July 18th, an absolutely mind boggling number compared to their last recall, which was in the thousands. The kicker here is the batteries were actually contracted out to Sony for manufacture, meaning of course that anyone else using Sony-built batteries, like, say Sony (and Apple, should we be looking your way?) may also have their units taken back. While we are a little wary of one Dell exec’s statement that they’re “getting ahead of the issue,” which in our opinion would have actually been issuing this recall four months ago, we’re glad they’re finally taking care of business before someone actually gets hurt.

[Thanks to everyone who sent this in]

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August 9, 2006

Dell has Core 2 Duo laptops in the wings?

Filed under: Core2Duo,M1710,core 2 duo,dell,e1505,e1705,inspiron,intel,m1210,m2010,merom,xps — Paul Miller @ 2:05 am

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A few spicy tidbits have been showing up on Dell’s websites pointing to some Core 2 Duo releases sooner rather than later. Their UK website lists Core 2 Duo versions of their XPS M1210, M1710, M2010 and Inspiron e1705 and e1505 laptops, while the US support site mentions a BIOS update to allow current owners of those laptops to upgrade to Merom processors. So far there isn’t any official word from Dell on any such upgrades, and you’ll have to call up Dell in the UK to try and finagle those Core 2 Duo models, but it seems like Dell fans aren’t going to have to wait too long to get some of that next-gen Intel action.

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July 28, 2006

Another Dell laptop ignites

Filed under: batteries,defects,dell,fires,laptop — Evan Blass @ 10:07 am

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Today's "Dell laptop bursts into flames" story brought to you by "Henrik the Automation Engineer" of Vernon Hills, Illinois. Quick on the draw with his 7.2 megapixel camera, "Henrik" managed to document the amusing / scary saga of his coworker's notebook, well, pulling a Dell -- and as the placement of the gaping hole in the lappy's burned-out husk indicates, there's little doubt as to the cause of this blaze. C'mon, Dell, enough with the inquiries: if you've really been aware of this dangerous defect for several years now, it's time to fess up and let your customers know the full extent of the problem. Because until you do, these little incidents are going to continue to get a ton of press -- and models from HP and Gateway are going to continue looking more and more attractive to consumers who value life and limb.

[Thanks, Blake]
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Dell Precision 390 workstation goes Core 2, too

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Dell’s giving that sweet Core 2 love to more than just the XPS 410 and XPS 700 desktops; even workstations are getting into the game. As part of the continuing onslaught of spec-bumped machines, the company announced that its Precision 390 tower is now available with four Core 2 Duo options (1.86GHz E6300, 2.13GHz E6400, 2.40GHz E6660, or 2.66GHz E6700) or even the blazing 2.93GHz Core 2 Extreme X6800, along with a seemingly-ancient 3.0GHz Pentium 4. The new rig can handle up to 8GB of DDR2 RAM, up to a 7,200RPM, 500GB hard drive, and comes with a number of graphics options from either nVIDIA (the Quadro series) or ATI (either a FireGL V7200 or V3400). If you act now, you can pick up a base configuration (which includes the E6300) for just $800, though going high-end will cost significantly more: a Core 2 Extreme–equipped setup more than doubles the price to $1,790.

[Thanks, Michael]

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July 27, 2006

Dell XPS 410 With Core 2 Duo Reviewed (Verdict: The Opposite of Slow)

Filed under: 410,PCs,core 2 duo,dell,intel,xps — Gizmodo @ 6:54 pm

dellxps410.gifThe XPS 410, with Intel’s Core 2 Duo E6600 inside, is one speedy entertainment machine. Although not thrifty by any means at $2,405, this unit comes with a 20-inch widescreen LCD and lots of gamer and power-user components inside.

The GeForce7900 graphics card, dual TV Tuner, dual-port Firewire Card, and dual 320GB Serial ATA hard drives (configured in RAID0 or 1) gets you a boat-load of performance. Again, the two and a half grand price tag may put this out of range for bargain hunters, but for people who love the bleeding edge Core 2 Duo CPUs, Dell’s got a juicy unit with your name on it.

Dell XPS 410 (Core 2 Duo E6600) [CNET]

Core 2 Duo-powered Dell XPS 410 and HP Pavilion d4600y desktops announced, reviewed

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If there's anything better than killing two birds with one stone it's killing four of them, and thanks to a pair of early looks from Cnet, we're able to cram two product announcements and their corresponding reviews into one tidy little post. Even though they were just unveiled today, the tech mega-site was already able to take Dell's XPS 410 (pictured, left) and HP's Pavilion d4600y (pictured, right) Core 2 Duo-powered desktops out for a spin, and both machines come across as very capable performers. The two rigs share the same 2.4GHz E6600 CPU and 2GB of 667MHz DDR2 RAM -- meaning that they throw down almost identical benchmark numbers, with the HP enjoying a slight but ultimately inconsequential edge -- but the Dell's nVIDIA GeForce 7900 GS graphics card with 512MB VRAM makes short work of the ATI Radeon X1600XT-sporting Pavilion in the all-important gaming department. Dual 320GB hard drives also put the XPS 410 on top when it comes to storage capacity (although the d4600y still offers a very reasonable dual 250GB HDD array), and both towers seem equally well-suited for multimedia applications with their on-board dual-tuner TV cards and plethora of connectivity options. In the end, each $2,000 system earned a Very Good score of exactly 7.2 from Cnet, with the Dell obviously getting the nod for gamers, while the cheap-looking but feature-filled HP sounds like a better choice for the all-around user who wants greater expandability. Luckily, the hot new dual-core processors in both PCs means that you'll be getting one of the fastest machines on the market, no matter which model you choose.

Read- Dell XPS 410
Read- HP Pavilion d4600y
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Samsung’s new 22-inch widescreen LCD

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So we’re not sure if this is the same Vista-focused product that the company was supposedly working on with Microsoft, but Samsung has just revealed a new 22-inch widescreen LCD known as the CX223B/W that should go nicely with the upcoming OS. Available in black or silver, this monitor features a pretty decent 1,680 x 1,050 resolution, 5-millisecond response time, and most importantly for HD fans, an HDCP-enabled DVI port (though HDMI seems to be missing). The lack of info on other important specs such as contrast or brightness makes us think that the display is not scheduled for an impending release, a notion that’s only further supported by the lack of any pricing details. If you can’t wait for the CX223BW to start shipping in the US, there’s always that LCM-22w2 from Westinghouse to keep you occupied for the time being, and both Dell and LG are expected to drop new 22-inch models in the near future as well.

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Dell Precision Workstation 390 Hands-On: Core 2 Duo Packing, Speed Rocking

dell_conroe_med.jpgThis morning Intel officially announced its Core 2 Duo processors, and Dell has provided Gizmodo with a blazing fast Dell Precision Workstation 390 just in time for a Day Zero hands-on review. At first glance, the machine doesn’t look much different from previous Dell Precision Workstations, but inside is a completely different story.

Our test machine ($3893) arrived equipped far beyond its basic $1050 configuration, powered by the fastest Core 2 Duo processor, a dual core 2.66GHz “Conroe” chip that’s the next-to-the-fastest in the group of today’s Core releases, the fastest of which is the Core 2 Extreme 2.93GHz chip.

Along for the ride is 2GB of DDR2 533MHz RAM, a workstation-class NVIDIA PCIe Quadro FX 3500 graphics card, and an 80GB SATAII 7200RPM system drive. Then there’s a little high-tech jewel, a Raid-0 array with two tiny one-inch 146GB SAS hard drives spinning at 15,000RPM, a brand new piece of technology which gave us remarkable speed test results.

How fast was this monster workstation from Dell? Find out after the jump.

Don’t be fooled by that 2.66GHz clock speed, because this is the fastest processor we’ve ever seen here at the Midwest Test Facility. That’s because these Conroe processors have an extra speedy front-side bus design, a 4MB L2 cache and a 64-bit dual core architecture. They’re just more efficient all around, and Intel’s blather about how they’re faster by 50% or more is not really blather, it’s all true.

Along with that efficiency comes serene quietude. Dell has always been expert at hushing even its most powerful workstations, and this Precision Workstation 390 is no exception. Of the dozens of workstations we’ve tested here, this one is the quietest, and a few times we wondered if it was even running, only confirming such by observing its backlit power button on the front. Yes, this speedster is quiet enough to be in “church mouse” territory.
Dell_Precision_390_product.jpg

Exactly how fast is it? Let’s start with that pair of 146GB SAS (Serial Attached SCSI) hard disk drives. This is the next generation of hard disk drives, and these 15,000RPM babies lashed together in a RAID-0 array added $1000 to the price this configuration, but showed us astonishing speed, tipping our disk speed benchmarks at 160MB per second writing and an even faster read speed of 178MB per second.

The main event? Since this is the workstation-class machine, we ran a suite of benchmarks concentrating on Adobe After Effects compositions, and the Dell Precision Workstation 390 blew the doors off every machine we’ve ever tested using our suite of After Effects benchmarks. It lags slightly behind an HP dual core dual Opteron machine we tested a few months back on CineBench rendering tests, which determine 3-D graphics performance, but then that dual core dual Opteron machine costs $1500 more than this one.

Overall, the Dell Precision Workstation 390 performs as advertised, with its Intel Core 2 Duo 2.66GHz processor delivering speed on some benchmarks that were nearly twice as fast as a dual-core dual-processor Opteron 280 machine. If you’re looking for speed, efficiency, and quietude, look no further.

Full review [Digital Video Editing]

July 25, 2006

Quanta, Mitac getting AMD Dell orders?

Filed under: Rumors,amd,dell,mitac,orders,quanta — Ryan Block @ 8:20 am

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We’re all getting a mite bit ill of the recurring Dell + AMD sitting in a tree, c-o-m-p-u-t-i-n-g rumor, but a bit more fuel’s been added to the fire by way of a supposed report out of China. According to Chinese paper the Commercial Times, it would appear Mitac and Quanta — two well known and respected manufacturers — have received orders for AMD equipped Dell machines to be prepped for the back to school buying season this September. Seems a bit late to tag this one as an impossibility; keep feeding fuel to the rumor blast furnace and eventually people will begin expecting these AMD-powered machines from Dell.

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July 21, 2006

Dell cops to XPS 700 delays

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Apparently consumers who ordered Dell's XPS 700 gaming PC have not yet received their machines in the mail, and in the face of increasing complaints, the company has finally come clean on the issue. According to Dell's new one2one blog, the Pentium D- and Pentium Extreme-powered versions of the tower have indeed been delayed, though no specific reason is given -- all that's being said is that inadequate processor inventory is not to blame. While Dell isn't currently providing customers with a solid ship date, folks who ordered their 700 prior to July 18th will receive either a free upgrade to a Core 2 Duo CPU or a gift card for some unknown amount as a bribe to keep them from canceling their orders big thanks for being so patient. If you already have one of these desktops on order, expect to receive a call from Dell customer service in the coming days outlining your options and presumably apologizing for keeping you waiting. And if you haven't already ordered one, well, maybe you can get a good deal on an XPS 600 Renegade on eBay.
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July 20, 2006

Dell knew about “dozens” of burned laptops two years before recall?

Filed under: burned,dell,explode,exploding,fire,laptop,recall,scorched — Stan Horaczek @ 1:30 pm

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We know you’ve all been following closely as Dell investigates the case of their exploding laptop, so you’ll probably be interested to hear about a report claiming that Dell knew dozens of their laptops had sustained extensive heat damageat least two years before initiating any kind of recall. The source, who is claimed to be someone “close to the company,” has said that Dell execs were provided with documents and photographs in 2003 and 2004 showing lappies described as “burned,” “melted” and even “scorched.” Of course we can’t vouch for the legitimacy of the source’s information, but if it’s true, the danger that could be involved makes “dozens” sound like a lot, even compared to the millions Dell sells every year.

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July 17, 2006

Dell says XPS 700 will NOT ship overclocked

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We can't blame TG Daily for reporting that the Core 2 Extreme-powered version of Dell's XPS 700 gaming desktop will ship with a factory overclocked processor; after all, the placard in front of that demo machine at the World Series of Video Games did indeed mention an overclocked Conroe, with the promise that "system specs like this [will be] available within the next 30 days at [Dell's website]." After Cnet received a review unit of the new configuration that had not been overclocked, however, they called up Dell to set the record straight once and for all. According to company spokesperson Liem Nguyen, although "Dell has unlocked the BIOS so that customers can overclock the processor themselves...at this time Dell is not factory overclocking the system." So there you have it, straight from the horse's mouth: Dell's not actually doing the dirty work here, but it is giving customers the opportunity to tweak and possibly fry their machines themselves.
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