gadgetPhreak Gadget News Blog. Futuristic Gadgets and Portable Electronics

September 17, 2006

TiVo fanatics livid over Series3 shipping delays

Filed under: BreakingNews, HDTV, Series3, breaking news, customers, delays, dmr, dvr, subscribers, tivo, vip — Evan Blass @ 8:29 pm

Filed under: ,

So if you’re a consumer electronics manufacturer in the midst of a highly-publicized product release, you’d think that the last group of customers you’d want to alienate would be the die-hard fanatics who participate in your forums everyday and were among the very first to place orders for said product, right? Well judging by the tone of the comments on the TiVo Community boards, that’s exactly what the company has down to its so-called VIP subscribers — you know, the ones who possess those coveted lifetime subscriptions and woke up extra-early this past Tuesday to ensure that their new Series3 boxes would arrive the next day. Except TiVo apparently wasn’t ready to handle the deluge of orders that it received, and after two days of wondering what the heck was going on (calls to customer service were met by confusion and misinformation on the part of the phone reps), everyone finally received an email confirming the delays and promising shipment by Friday. Luckily TiVo had the good sense to refund the shipping charges — in some cases $50 worth — to these early adopters, but much to the VIPs’ displeasure, they learned that they’d be unable to cancel their pending orders if they wanted to go the retail route; and what’s more, there was some confusion as to whether store-bought TiVos would even be eligible for the $200 lifetime subscription transfer. As of this writing it seems that only a handful of folks actually got their boxes on Friday, with everyone else scrambling to reschedule the CableCARD installation appointments they’d made with their cable providers. So while there’s little argument that TiVo makes a fine product with a world-class interface, perhaps when it eventually comes out with the Series4, it’ll do some better planning or leave distribution to the professionals — apparently, TiVo and e-commerce don’t seem to go too well together lately.

[Via HDBeat]

 

Read | Permalink | Email this | Linking Blogs | Comments


SPONSORED BY: BOLD MOVES: THE FUTURE OF FORD A new documentary series. Be part of the transformation as it happens in real-time.

September 12, 2006

Videos of the TiVo Series3 in action!

Filed under: Series3, tivo, unboxing, video — Ryan Block @ 2:52 am

Filed under: , ,

You didn’t think we’d leave you without some accompanying videos, now do you? Dave shot some sweet videos of unboxing the new TiVo Series3, the new TiVo bootup sequence, and going through all the new high def video modes. Definitely a must see for TiVo fans whose staid boxes have changed very little in the past few years. Enjoy!

Watch [WMV] - unboxing
Watch [WMV] - startup sequence
Watch [WMV] - video mode options

Permalink | Email this | Linking Blogs | Comments

Hands-on with the TiVo Series3!

Filed under: HD DVR, HdDvr, Series3, cablecard, hands-on, tivo — Dave Zatz @ 1:54 am

Filed under: , ,

The world’s first THX-certified, dual CableCARD DVR has finally arrived in the form of TiVo’s Series3. It doesn’t come cheap with a price tag of $799 (don’t forget service!), but it’s a fine cable company DVR replacement if your budget allows it. What are you waiting for, click on for the full rundown and lots more pics!

Design

Oh come on, like you need us to tell you that the S3 is TiVo’s best looking DVR to date. The solid unit has a gleaming black top with a stylish black and silver front bezel. From a couch, the front-panel OLED display serves little practical purpose without Chuck Yeager vision (or better), though we’ve really enjoyed studying it up close. TiVo’s trademark peanut remote is glossy, well balanced, and features pleasantly glowing buttons.

Functionality

The TiVo interface is exactly what you’d expect: after all these years, the competition still hasn’t been able to match the intuitiveness, ease, and power of the original DVR. Familiar features such as Wishlists, Suggestions, and Season Passes are present. Music and photo streaming from Mac or PC also work as expected.

Toggling between tuners can be performed via the programming info menu or by pressing the LiveTV button on the remote. Any two incoming signals can be recorded simultaneously with the option of watching a third signal of recorded content.

The Series3 is designed to replace a cable box, not control it. The S3 supports OTA broadcasts (both ATSC and NTSC) in addition to analog cable, but to fully appreciate the unit a pair of CableCARDs are needed. If our experience is representative, getting them installed will test your patience. The S3 supports CableCARD 1.0, and it’s our understanding a single M-Card (CC 1.0+) will replace 2 CableCARDs once they become available.

HD details

Obviously, the primary selling point of this unit is its ability to handle HD. Not only does the S2 handle OTA and digital NTSC, it includes a variety of settings to optimize incoming content for specific screen types. Unlike analog recordings, digital content is directly recorded bit for bit without any degradation of quality. The trade-off is that the unit only stores about 30 hours of HD programming (or up to 300 hours of SD). Tribune guide data now includes information source video resolution in case your eyes still can’t tell the difference between a nice cable signal and a fat HD pipe. The Now Playing list includes a dedicated HD folder.

Specifications

While the Series3 provides only two inputs (antenna and cable), the THX-certified unit finally provides numerous outputs including HDMI and optical audio. The S3 contains a 250GB Western Digital Caviar hard drive plus an eSATA port, which paves the way for future storage options. While we weren’t able to receive confirmation from TiVo, we feel it’s likely the internal hard drive can be upgraded. Connectivity to the mother ship is (still) handled via phone, Ethernet, or supported USB network adapters. The hardware supports AVC (aka H.264) though it hasn’t been enabled in the software yet, which leaves us wondering what TiVoCast might have in store for us down the road.

Disappointments and concerns

TiVo continues to develop and evaluate Multi-Room Viewing, TiVoToGo, and external hard drive support in relation to CableLabs certification. While we recognize certain aspects of this issue are largely out of TiVo’s control, the absence of these value-added features makes the MSRP more difficult to swallow. And while we were pleasantly surprised that the Series3 allows you to scan and tune unencrypted QAM programming, we were disappointed in the inability to manually map those channels to their respective networks. TiVo tells us this functionality is being evaluated for a future software update. Lastly, the cable industry appears to be in flux and it’s not clear when/if technologies such as OCAP and SDV might impact Series3 functionality.

Cost and Availability

Being an early adopter is gonna cost you. Those leaks and our own forecast were spot-on: $799 will be the price of admission. Unfortunately for potential S3 consumers, TiVo is at a disadvantage compared to the deep-pocketed cable companies and satellite providers who operate under a different business model and underwrite hardware costs. If it’s any consolation, the 30-hour Series1 and the HD DirecTiVo both retailed for $1k at launch (and then proceeded to drop in price).

Service fees remain $12.95 a month, or $6.95/month for those who currently have a non-bundled pricing unit subscription. TiVo also offers pre-paid pricing at the rate of $155.40 for one year or $299 for two years. TiVo is offering two promotions in conjunction with the release of the S3. First, you can prepay three years of service for the price of two ($299). Second, as we revealed last week, $199 lets you move Lifetime Service from a S1 or S2 unit to the new S3.

Units go on sale today at TiVo.com and should be showing up within the next week or so at Best Buy, Circuit City, Fry’s, and Ultimate Electronics. Good luck on that decision!

Permalink | Email this | Linking Blogs | Comments

September 11, 2006

Circuit City site adds TiVo Series 3, cites October release

Filed under: ,

So the worst-kept secret in the consumer electronics industry right now is that TiVo is on the verge of releasing the CableCARD-sportin’, HD-recordin’ Series 3 box — but no one seems to know exactly when you’ll be able to buy one. We heard from Todd the Best Buy employee that the new machines will be in stock on the 17th of this month, and now our friend Dave over at ZatzNotFunny has spotted the highly-anticipated DMR (remember, they’re not DVRs anymore, and TiVo won’t sell you one if you use that terminology) on Circuit City’s website showing an October availability. Now does that mean October 1st? The 15th? The 31st? Well if we knew, we’d tell ya, but at least now we seem to have an actual release window: the Series 3 will (probably) be available sometime between September 17th and October 31st. As usual, we’ll keep you posted as more information comes to light, but if that’s not good enough, you’re always welcome to switch over to satellite and pick up on of DirecTV’s new HR20-700 HD DVRs — thanks to HDBeat, we know that Best Buy will ship you one of those post haste.

Read- Series 3 [Via ZatzNotFunny]
Read- HR20-700 [Via HDBeat]

Permalink | Email this | Linking Blogs | Comments

September 10, 2006

Is the TiVo Series3 worth $800?

Filed under: Series3, dvr, hdbeat, pvr, tivo — Cyrus Farivar @ 3:33 am

Filed under:

We know that the TiVo isn’t inexpensive by any means: currently the highest tier (180-hour TiVo Series2 DT DVR) will run you a few hundred dollars per year. However, the newest TiVo, the Series3 will retail for $800, a fair jump from its last iteration. HDBeat examines the question: is the Series3 is really worth 400 Jeffersons (or 80 Hamiltons, take your pick) ? Here’s some of the things you’ll get for shelling out that wad of dough: NTSC, analog cable and un-encrypted QAM support, eSATA support, front panel display, Ethernet port, two USB ports, HDMI TOSLINK and component out, can record OTA or cable, and, of course, has CableCARD support. Also, we should remind you that your lifetime TiVo subscription is transferrable to the Series3 for an additional $200 (though it’s possible that TiVo’s dealings with Cox and other cable companies may make it possible for you to get yer paws on a slightly stripped down model for far less cash). Still, TiVo certainly has a lot of catching up to do in the marketplace, and the high price will make it difficult to help out the company’s bottom line — we’re gunning for ‘em, though.

Read | Permalink | Email this | Linking Blogs | Comments

September 6, 2006

TiVo Series3 price confirmed: $800

Filed under: Series3, leak, price, tivo — Ryan Block @ 1:49 am

Filed under:

Looks like Popular Mechanics either jumped the gun or got the scoop, but either wait it’s displayed plain as day in their October issue that the price on the Series3 is, in fact, going to be $800. Um, that’s it. Didn’t sound like there was a launch date issued in this month’s book, but big ups to reader Matt for sending it in!

Permalink | Email this | Linking Blogs | Comments

July 26, 2006

Time Warner won’t provide CableCARDs for Series 3 TiVos?

Filed under: ,


Remember how TiVo recently sent that letter to the FCC and cable operators telling them to be prepared for the Series 3 rollout, partly because of reports that some providers were refusing to hook up beta testers with the necessary CableCARDS? Well now it looks like the company's concerns may be completely legitimate, as a complaint on the website ConsumerFury contends that Time Warner Cable's Raleigh division responded to a recent customer inquiry on the matter by stating that "Time Warner Cable of Raleigh does not provide support for or allow TiVo devices on our cable network...CableCARDS will only be installed on cable-ready, CableCARD-slot-available television sets." Pretty harsh, especially considering the fact that Time Warner's policy may not even be legal: federal regulations concerning CableCARDS seem to indicate that providers must support them for any unidirectional TV, set-top-box, or recording device connected to a digital cable system. We certainly understand that cable companies see TiVo as a direct competitor to their own DVR offerings, but we're not sure that alienating customers with such a hard-line stance is the best move; after all, isn't a customer who brings his/her own DVR to the table better than no customer at all?

[Via TiVoBlog]
Read | Permalink | Email this | Linking Blogs | Comments

July 19, 2006

TiVo tells FCC, cable operators to expect Series 3 boxes “soon”

Filed under: ,


So it looks like TiVo is finally getting ready to roll out the long-awaited Series 3 DVR Digital Media Recorder, and just in the nick of time, it would seem; from what we can tell, consumers are chomping at the bit to start capturing the growing variety of high definition broadcasts available to them, making HTPCs a more attractive alternative as the days, weeks, and months pass with no HD TiVo. Zatz Not Funny is reporting that the DVR giant recently sent letters to both the FCC and major cable operators stating that Series 3 boxes are already being beta tested around the country and will be available "soon," though no actual release date is given. According to the letters, the CableLabs-certified device will sport two separate UDCP CableCARD slots, and TiVo is concerned about reports that certain cable installers have been refusing to provide beta testers with the necessary support -- no big surprise, as the industry has never shown much love for CableCARDs in the first place. Now, of course, we all want to know how TiVo defines the word "soon" -- previous speculation has centered around a September or early October release -- but we've been covering this beat long enough to know that hazarding a guess is pretty much useless, and that we won't find out any more info until the company is good and ready to reveal its launch plans. [Warning: PDF link]

[Via Zatz Not Funny]
Read | Permalink | Email this | Linking Blogs | Comments

 
Built by WebNola New Orleans Web Design